@article{0a25124e6a904dc09077d17845cc739a,
title = "A Chinese case to satisfy the patient journey: optimal service configuration for online health service platforms",
author = "Jia Li and Ying Lu and Zeyu Peng and Yen, \{David C.\}",
note = "Publisher Copyright: {\textcopyright} 2023 The Author(s). Published with license by Taylor \& Francis Group, LLC.",
year = "2024",
doi = "10.1080/15228053.2023.2298103",
language = "English",
volume = "26",
pages = "4--34",
journal = "Journal of Information Technology Case and Application Research",
issn = "1522-8053",
number = "1",
}