@article{989212d01b184451b2321d8494bbddcb,
title = "An empirical study of the relationship between a self-service technology investment and firm financial performance",
keywords = "Automated teller machine (ATM), Banking industry, Financial performance, Information technology, Self-service technology (SST)",
author = "Hung, {Chia S.} and Yen, {David C.} and Ou, {Chin S.}",
year = "2012",
month = jan,
doi = "10.1016/j.jengtecman.2011.09.006",
language = "English",
volume = "29",
pages = "62--70",
journal = "Journal of Engineering and Technology Management - JET-M",
issn = "0923-4748",
number = "1",
}