@article{93ffaa7d98084cd3939a10f154338d19,
title = "Internet integrated customer relationship management: A key success factor for companies in the E-commerce arena",
keywords = "Customer Relationship Management (CRM), Data Mining, Data Warehouse, Electronic Commerce (E-commerce), Enterprise Resources Planning (ERP), Supply Chain Management (SCM)",
author = "Xin Tan and Yen, {David C.} and Xiang Fang",
year = "2002",
month = mar,
language = "English",
volume = "42",
pages = "77--86",
journal = "Journal of Computer Information Systems",
issn = "0887-4417",
number = "3",
}