The Case of Performance Measurement in Mobility Management Programs

The concept of mobility management has gained popularity over the last few decades. It refers to the provision of accessible, affordable, and multimodal transportation for all, including those who cannot or do not drive due to age, disability, or lower income. Mobility management programs can be found in large cities, urban areas, and rural areas. Evaluation of these programs is difficult in the absence of national guidelines. Consequently, many programs have developed their own measures, while others lag in performance measurement. This case study investigates the performance measures used to evaluate some established mobility management programs. Based on analysis of the performance measures, recommendations are made for their adoption by new programs or incorporation into existing ones.