@article{b90c4e9c93924511be4659912c63c3c8,
title = "The integrative role of CRM with ERP and SCM in the e-business environment",
keywords = "CRM system, Customer relationship, Customer relationship management, E-business, ERP system, SCM system, Web-enabled CRM",
author = "Shaohong Zheng and Yen, \{David C.\} and Doug Havelka and \{Cooper Ku\}, \{Cheng Yuan\}",
year = "2002",
doi = "10.1504/IJITM.2002.001187",
language = "English",
volume = "1",
pages = "50--68",
journal = "International Journal of Information Technology and Management",
issn = "1461-4111",
number = "1",
}