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Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model

  • National Chung Cheng University
  • Miami University

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)2804-2822
Number of pages19
JournalComputers in Human Behavior
Volume23
Issue number6
DOIs
StatePublished - Nov 2007
Externally publishedYes

ASJC Scopus Subject Areas

  • Arts and Humanities (miscellaneous)
  • Human-Computer Interaction
  • General Psychology

Keywords

  • Confirmatory factor analysis
  • Expectation confirmation model
  • Expectation disconfirmation model
  • Structured equation model
  • Technology acceptance model
  • Theory of planning behavior

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